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FAQs

FAQs

HOW CAN WE HELP YOU?

If you don’t see the information you’re looking for, please contact us.

General

Are snakes harmed in the process of creating your products?

Our snakeskins are never taken from the wild and we often use snakeskin that was shed naturally.

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General

Who makes your bags?

Beirn is deeply committed to helping women thrive. Our collections are made by women artisans in Bali, who work out of their homes so they can provide income for their families while taking care of them

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General

Where are your collections transported from?

We source our collections from Indonesia, and ship them from our warehouse in New York City.

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General

Are your products durable?

All of our products are made to stand the test of time.

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General

Where are your products sourced?

Our products are sourced in Southeast Asia -Thailand and Indonesia

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General

Are your products genuine leather?

Yes, our products are genuine leather.

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Returns & Exchanges

How long does it take for a refund to be issued?

We do not take returns – we will keep a credit on file for another purchase.

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Returns & Exchanges

How can I return a product I purchased in a retail store?

Products bought in a retail store cannot be returned to Beirn, they must be returned to the stores.
If you have any further questions, please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

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Returns & Exchanges

How can I return a product I purchased online for an exchange?

Our returns address is:
Beirn
745 5th Avenue
Suite 500
New York, NY 10151

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Returns & Exchanges

How do I make changes to an order I’ve already placed?

If you would like to make a change to your order,  please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

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Returns & Exchanges

What is your online return policy? How many days do I have to return a product?

All purchases are final; exchanges on full priced items only.

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Shipping

What do I do if I receive a defective order?

Exchanges are available on damaged items within 7 days of receiving. In that case, we will ship your exchange to you at no additional cost. If you have received a defective order,  please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

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Shipping

What would I do if I never received my order?

If you placed an order and have not received it, please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

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Shipping

Do you ship outside the United States?

Please contact us if you are outside of the United States and would like to purchase our items. You can email us at shoponline.beirn@gmail.com.

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Shipping

When will I receive my order?

Orders are processed Monday-Thursday 8:30 a.m. to 5 p.m. (excluding major holidays) and typically ship within 24-72 hours from when the order was placed, pending payment authorization and verification.
However if your order includes any pre ordered items, they will ship in 4-6 weeks

h

General

Are snakes harmed in the process of creating your products?

Our snakeskins are never taken from the wild and we often use snakeskin that was shed naturally.

h

General

Who makes your bags?

Beirn is deeply committed to helping women thrive. Our collections are made by women artisans in Bali, who work out of their homes so they can provide income for their families while taking care of them

h

General

Where are your collections transported from?

We source our collections from Indonesia, and ship them from our warehouse in New York City.

h

General

Are your products durable?

All of our products are made to stand the test of time.

h

General

Where are your products sourced?

Our products are sourced in Southeast Asia -Thailand and Indonesia

h

General

Are your products genuine leather?

Yes, our products are genuine leather.

h

Shipping

What do I do if I receive a defective order?

Exchanges are available on damaged items within 7 days of receiving. In that case, we will ship your exchange to you at no additional cost. If you have received a defective order,  please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

h

Shipping

What would I do if I never received my order?

If you placed an order and have not received it, please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

h

Shipping

Do you ship outside the United States?

Please contact us if you are outside of the United States and would like to purchase our items. You can email us at shoponline.beirn@gmail.com.

h

Shipping

When will I receive my order?

Orders are processed Monday-Thursday 8:30 a.m. to 5 p.m. (excluding major holidays) and typically ship within 24-72 hours from when the order was placed, pending payment authorization and verification.
However if your order includes any pre ordered items, they will ship in 4-6 weeks

h

Returns & Exchanges

How long does it take for a refund to be issued?

We do not take returns – we will keep a credit on file for another purchase.

h

Returns & Exchanges

How can I return a product I purchased in a retail store?

Products bought in a retail store cannot be returned to Beirn, they must be returned to the stores.
If you have any further questions, please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

h

Returns & Exchanges

How can I return a product I purchased online for an exchange?

Our returns address is:
Beirn
745 5th Avenue
Suite 500
New York, NY 10151

h

Returns & Exchanges

How do I make changes to an order I’ve already placed?

If you would like to make a change to your order,  please contact us at: shoponline.beirn@gmail.com, or 212-265-2047.

h

Returns & Exchanges

What is your online return policy? How many days do I have to return a product?

All purchases are final; exchanges on full priced items only.

h